We love seeing your friendly faces and appreciate your ongoing support. This program is our way of saying thanks and giving you extra value for your purchases in Planet.A Boutique. Please take a moment to read the following terms and conditions: Joining the Fun: Anyone can join our Loyalty Program – there's no age limit! Just grab a card at the counter and start collecting stamps. Your card is unique to you, but feel free to share the excitement with friends and family. Spread the word! Earning Rewards: Each time you spend £10 or more (maximum 1 stamp per day), you'll receive a special stamp on your card. Collect 5 stamps and voila! You've earned a £5 discount on your purchase. We do not offer cash back. Redeeming Your Reward: Simply present your stamped card at checkout to claim your well-deserved discount. One card, one discount per transaction. Stamps never expire, so take your time and enjoy the journey! Keeping Things Smooth: We reserve the right to deactivate cards suspected of misuse or fraudulent activity, but that's highly unlikely. We trust you! Extra Tidbits: We might occasionally update the program. Visit our website (planet-a-craft.com) or Planet.A Boutique to stay up-to-date. Any questions or concerns? Don't hesitate to ask us – we're always happy to help!

We're proud to offer our products within Edinburgh to focus on supporting local businesses and minimising our environmental impact.

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You will probably receive your order within 3-5 days.

Unfortunately no. Since we are a handful of people processing, handling and preparing your orders, we are unable to deliver same-day or next-day orders.

Right after you successfully placed an order and payment is confirmed, we send out email confirmations. If you don't hear from us after placing an order, please check your SPAM/JUNK folder, we might have landed there - and mark us as safe so that we can continue our communication. If you haven't received any of our emails, please reach out to us at ceo.planet.a@gmail.com to sort things out.

When the package has not been sent yet, you can cancel your order and receive a full refund of the costs. Please contact us at ceo.planet.a@gmail.com mentioning your Order ID when you want to cancel your order, or when you would like to make changes concerning your order.

The links are valid for 30 days after purchase. If you missed downloading your file in 30 days, contact us at ceo.planet.a@gmail.com mentioning your Order ID and we will be happy to send it to you.

We are a small business and we are doing our best to provide satisfactory products. Unfortunately, we will not accept any return or refund on order by mistakes, late deliveries, package damage by postal services. Please make sure you are satisfied with the quality of the product in the pictures before purchasing.

All kind :D

We do our best to use eco-friendly, local and recycled material if it’s possible.

Frames are not typically included. However, some listings may specifically mention that the artwork comes framed. Always be sure to check the individual product description for details.

We don't make any changes to our existing illustrations - we don't change colours, add text or extra elements, crop etc.

Yes, we can make something especially for you, but only if the resulting product is in harmony with our aesthetic standards. For more information, please check out our services!

Yes, within a minimum of 45 days notice. Email us at ceo.planet.a@gmail.com with your request and we will be happy to assist you.